Frequently asked questions
How fast is the balance credited?
Crypto transfers are usually confirmed and processed in 1-3 minutes. It can take up to 30 minutes at peak times; you can open a support ticket then.
Which network should I pay from?
For wallet transfers use the TRON (TRC20) network only; ERC20 or BEP20 may not match. With Cryptomus, you choose the network at checkout.
What if the account doesn't work?
Open a support request within the guarantee period on the product page. After verification the account is replaced or the balance refunded.
How does the VIP discount work?
You level up as you spend. Once you reach a level, the discount applies automatically to all eligible products and is recalculated weekly.
Can multiple people use one account?
It is stated in the product description. Shared accounts may have limited concurrent sessions.
Does the coupon combine with the VIP discount?
Yes. First the VIP discount, then the coupon is applied.
I forgot my password, what should I do?
You can set a new password with your current one in account settings. If you have no access, contact support.
Can I get an invoice?
The order number on the order detail serves as an invoice; open a support request for corporate needs.